Frequently Asked Questions
How it Works
Frequently Asked Questions:
Q: How can I contact FYBU Deliveries?
Call us at (423) 790-1360.
Email us at firstname.lastname@example.org
Q: What are FYBU Deliveries delivery hours?
A: FYBU Deliveries is open:
Monday: 10:00am to 10:00pm
Tuesday: 10:00am to 10:00pm
Wednesday: 10:00am to 10:00pm
Thursday: 10:00am to 10:00pm
Friday: 10:00am to 10:00pm
Saturday: 10:00am to 10:00pm
Sunday: 11:00am to 9:00pm
Q: What areas are available for delivery in Cleveland?
A: FYBU Deliveries will deliver to all Hotels, Businesses, and Residents in Georgetown, Charleston, Hopewell, Apison, Downtown, McDonald, South Cleveland, East Cleveland, Black Fox, Spring Place, Wildwood, Waterville, Tasso, Old Fort and Ocoee. Enter your address to see if you are in our delivery area.
Q: What is the minimum food order amount?
A: NONE. There is NO minimum food amount to place a delivery order with FYBUDeliveries.
Q: What is the cost of the service?
A: $3.50 if you are 0 - 4 miles from a desired restaurant.
$4.95 if you are 4 - 9 miles from a desired restaurant.
$8.95 if you are 9 - 14 miles from a desired restaurant.
$14.00 if you are 14 - 19 miles from a desired restaurant.
$22.00 if you are 19 or beyond miles from a desired restaurant.
Zip Codes we deliver to:
37311= South Cleveland
37312= Central Cleveland
37323= East Cleveland
37362= Old Fort
Q: Is gratuity for the driver included in my order?
A: NO. Gratuity is NOT included in your order. Please consider the efforts of your mobile waiter and treat them as you would treat a server inside a restaurant. Average gratuity is 15 - 20%. Your gratuity may be added when placing your order or when your mobile waiter arrives with your delivery.
Q: What are Partnered and Non-partnered restaurants?
A: PARTNERED: Some of FYBU Deliveries restaurants have partnered with us and agreed to expertly prepare all of their delivery orders and have a respect for their delivery customers' orders, willing to go that extra mile in all cases. With this partnership in place we can guarantee your order receives the proper attention from the restaurant and ensures the quality of the order. If anything is ever wrong with your order this partnership also allows FYBU Deliveries to contact the restaurant and speak directly with management to assure the fastest possible resolution to the problem.
Each restaurant FYBU Deliveries partners with pays FYBU Deliveries a commission on every order we send to them. In some instances if the restaurant can't deduct the cost of the commission from each order, but still wants to partner to offer their customers delivery they agree to attach a convenience fee to each order to cover the cost of the commission. FYBU Deliveries uses this commission to pay all the basic needs for a business. (Office Space, utilities, insurance, taxes, equipment, website and software development fees, etc.)
NON-PARTNERED: Some of FYBU Deliveries restaurants are non-partnered with us and we have NO affiliation with these restaurants. We act as a pick-up agent or concierge ONLY in these instances. By ordering online from our website or thru our app you are authorizing FYBU Deliveries to call in, pay for, and deliver your order to you. We are providing this service to you and acting as your pick up agent. The prices are adjusted to supplement this service. FYBU Deliveries does not represent or market for this restaurant in anyway at all.
Q: How far in advance do I have to place my order for delivery?
A: All orders are handled immediately after they are placed. Once you have placed a delivery online, or over the phone with a FYBU Deliveries customer service representative, you can expect to see your delivery order in 45 - 70 minutes. However, you may place an ADVANCED order to be delivered at a later time of your choosing; providing that your preferred delivery time falls within our business hours.
Q: How do I place a delivery order?
A: If you want delivery from one of Cleveland's restaurants that is partnered with FYBU Deliveries, log onto FYBUDeliveries.com, and enter the address you want your restaurant order delivered to.
After entering the address you want your delivery made to, choose from the available restaurant tabs on the left side of the home screen. Bold restaurant tabs indicate the restaurant is currently available for delivery. Transparent tabs indicate a specific restaurant is currently unavailable for delivery, due to the specific time you are logged onto the website. Each restaurant has specific times they are opened and closed. These times are located at the top right of each restaurant menu.
After selecting which restaurant you want delivered, select the available menu food items from that restaurant to build a shopping cart, located at the top center of the home screen. When selecting menu food items, an option, labeled CUSTOMIZE ITEM, will appear beside each item in the shopping cart. By selecting this option you can increase the quantity of an item, add a customer's name to an item, or specify No Onions or Dressing on the Side for each item.
Once you have finalized your shopping cart, click the checkout button, located at the top right corner of the home page.
In the checkout screen, you can choose which form of payment you wish to pay with for your delivery order. You can pay with any debit or credit card online through FYBU Deliveries secure website, or you may choose to pay with cash upon delivery. After choosing your payment option, you will finalize the online order by creating a customer account. Enter your name, your contact phone number, and the address you want the food order delivered to. Also, make sure to fill out the optional directions box with any pertinent details about your address or order, including the name of your office building, hotel, or apartment, along with the suite or apartment #, along with any other directions to better help your mobile waiter more quickly locate you. You may also want to leave a secondary phone number you can be reached at in case your primary phone number is inaccessible.
You may also call 423-790-1360 to speak to customer service representative to place a delivery order over the phone. When a FYBU Deliveries customer service representative processes your delivery order, it is the exact same process as you doing it yourself online. You may pay with a debit or credit card over the phone, or choose to pay with cash upon delivery.
Q: How do I know my delivery order has been placed?
A: To ensure your online order has been placed, you will receive an email to the email address your account has been saved under. The email will detail the order items and present you with an estimated delivery time. You should also receive a receipt email for your order delivered to the same email address. If you do not receive the correct emails or an estimated delivery time, call 423-790-1360, and a FYBU Deliveries Customer service representative can find out if your delivery order has been placed. If you place your order over the phone with a FYBU Deliveries customer service representative they will give you an estimated delivery time to confirm the order.
Q: How long does it take for delivery?
A: All orders are handled immediately after being placed. Once you have placed a delivery order online or over the phone with a FYBU Deliveries customer service representative, you can expect to see your delivery order in 45 - 70 minutes. Based on the $3.50 delivery fee, you can expect a 35-50 minute eta. Based on the $5.00 delivery fee, you can expect a 45-65 minute eta. Based on the $9.00 delivery fee, you can expect a 60-75 minute eta. The extended delivery fees and extended estimated delivery times are due to wide delivery ranges, mobile waiter locations, volume of delivery orders restaurant volumes. TRAFFIC WEATHER are MAJOR factors. Also, weekend and holiday estimated times of arrival may increase due to the length of prolonged cook-times and their according wait-times at restaurants. This does not mean that your order is NOT top priority! Your order is handled by FYBU Deliveries and the restaurant in the order in which it was received. Increased delivery times DO NOT mean that your food will arrive cold or have sat with a mobile waiter for an extended period of time. We have an effective formula that helps us determine when to have the mobile waiter ready to pick up your order and be on their way. Follow your orders progress with Order Tracking.
Q: How do I receive a receipt for my order?
A: After you place a delivery order online or over the phone with a FYBU Deliveries customer service representative, the log-in email for your account will be sent the receipt for your order. If you only call in orders, you can have a FYBU Deliveries service representative post a desired email address on your account for receipts to be sent to. Also, if you want to change the email address for your receipts to be sent to, contact a FYBU Deliveries customer service representative @ 423-790-1360, and they will make the appropriate changes.
Q: Can I place my order in advance, to be delivered later today, or for a date later in the future?
A: YES. You may certainly place an advanced order. To ensure your order is delivered for lunch or dinner at the time you want; select the restaurant tab you want delivery from, at the top of that restaurant's menu, select the For Delivery A.S.A.P. change Button. A Calendar prompt screen will then appear. Select the Calendar date you want the delivery to made on, as well as the time you want it delivered. Then place your delivery order, and it will be delivered at the desired date and time. Please make sure to include special instructions if there are any. Example: Break @ 11:30, cannot receive calls or order until that time, @ home sick: knock leave at door or on porch, etc.
Q: Can I order from multiple Restaurants?
A: YES. You may order from as many FYBU Deliveries partnered delivery restaurants as you like. A delivery fee will be charged for each restaurant though. Also, ordering from multiple restaurants may take more than 45 minutes to have the different cuisines delivered to you, due to the fact that your mobile waiter will have to travel to multiple restaurants. BONUS!There is a discount available for ordering from multiple restaurants/available menus.
Q: May I order a delivery order, but have it delivered to another person or another address?
A: YES. You may have a delivery ordered for another person for any occasion, such as a surprise or any other event. If you place your order online, make sure to put the correct delivery address you want the delivery made to in the address column, and put any special directions or comments for the mobile waiter to know or for the desired recipient to know in the optional directions box. Or, if you call in the delivery order to a FYBU Deliveries customer service representative, make sure to tell them the correct address you want the order delivered to, as well as special directions or comments for the mobile waiter to know, or for the desired recipient to know.
Q: Can I purchase GIFT CARDS from FYBU Deliveries?
A: YES. You may purchase gift cards online from the FYBU Deliveries Gift Cards tab, located along the top of the website screen. Follow the directions on the tab to place the order for the gift cards- an extremely effortless process. Or, you can call 423-790-1360 and have a FYBU Deliveries customer service representative set up the gift card purchase for you. All Gift Cards Expire One Year after purchase date.
Q: Why does it take 45 - 70 minutes to deliver my $22.00 food order?
A: Once you have placed an order for delivery online or over the phone with a FYBU Deliveries customer service representative, the order will be electronically communicated and confirmed with the restaurant of your choice. From there, your selected restaurant will give FYBU Deliveries a projected cook time as to how long it will take to cook and prepare your order. A FYBU Deliveries mobile waiter will then arrive at the restaurant at the correct projected time. They will then double check your order for quality and the right quantity of food items. They will then finalize the packaging of your order by placing your order into a temperature-controlled insulated bag. After the driver has left the partnered restaurant, they will find your delivery address on their navigation system and proceed to deliver your food order to you on the quickest route. This process generally takes 45 - 60 minutes, regardless if it's a $22.00 order or a $220.00 order. There are many things that factor in to us getting your order to you. For example: the volume of business at said restaurant, general traffic issues, inclement weather or the mobile waiter catches a mistake and it has to be prepared again, just to name a few. So please be patient and we will keep you updated with ORDER TRACKING!
Q: Can I pay for my delivery order with a check or cash?
A: FYBU Deliveries does not accept checks, money orders, travelers checks or COUNTERFEIT BILLS. You may pay for your delivery order with a debit or credit card online at FYBUDeliveries.com or over the phone with a FYBU Deliveries customer service representative. We do accept CASH!
Note: Our Mobile Waiters carry $25 or less in cash and are monitored by GPS tracking and dash cameras. We check all bills to ensure they are not counterfeit. These are just some of the measures used to ensure the safety of our Mobile Waiters.
Q: If Restaurants have full houses and 1-hour wait times for in-house customers, how long will it take to deliver my food order?
A: On Friday, Saturday, and Sunday nights, some restaurants may have full houses and 1-hour wait times for in-house customers. Kitchen staffs can only prepare so many orders in a given time. Thus, on these occasions, it may take over 45 - 70 minutes to deliver a busy restaurant's delivery order, depending on that restaurant's projected full house cook time. If this is the case, the restaurant will let us know and we will inform you by phone and/or you will notice longer delivery times when placing your order. You may occasionally see Informational Notices on FYBUDeliveries.com for things like weather delays or closings delayed openings.
Q: What if my delivery order is wrong or inedible?
A: In the extreme case that restaurant you chose delivery from did not cook and prepare your order correctly, or the mobile waiter did not properly care for your delivery order, you may call 423-790-1360 to speak with a FYBU Deliveries customer service representative and request the food order to be re-made and re-delivered, or you may request a refund for your delivery order. FYBU Deliveries handles all customer concerns pertaining to the delivery of or quality/quantity of restaurants food. All of your requests will be properly analyzed by a FYBU Deliveries manager, but there is no guarantee a refund will be credited without a proper investigation.
Q: Can I cancel my delivery order?
A: You may only cancel a delivery order if you have not yet submitted the order, or if a restaurant has not yet received the order to cook and prepare. Essentially, if you place a delivery order you are expected to pay for the delivery order.
Q: How can I be considered for employment with FYBU Deliveries Cleveland?
A: If you are interested in Mobile Waiter or Dispatching opportunities with FYBU Deliveries, submit a Resume to support@FYBUDeliveries.com. Mandatory Requirements for the Mobile Waiter Position are Reliable Transportation, a Cell Phone with Texting capabilities, a GPS, a Clean Driving Record, and Automobile Insurance. Or fill out the form at https://www.fybudeliveries.com/driverSignup.xsl
PLEASE CONTACT FYBU Deliveries WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES